员工手册-成都万达

h1万达员工手册成都h1p第一章nbspnbsp总经理致词pp欢迎加盟成都万达物业ppnbspnbspnbspnbsp万达物业以竭尽全能为业主作为服务宗旨我们不希望这只是一个口号而是要把它贯彻在万达物业管理的每一个环节物业管理似乎都是一些微小琐碎的工作实际上它在衡量着一个人的品性一屋不扫何以扫天下要想在今后有大的发展就必须从小事着手不怕烦琐做好工作中每一件小事实际上这也是为您今后的工作和生活铺路能把这些默默无闻的小事做得很出色或许机遇就向您招手了我们真诚地希望您能够充满热情地对待每一天的工作以高度的工作责任感和饱满的的热情做好本职工作从我做起从现在做起从小事做起切实领会万达物业所倡导的物业管理无小事以良好的心态为业主服务为公司服务为万达物业增光添彩ppnbspnbspnbspnbspnbspnbspnbsp这本手册会帮助您尽快了解公司的各项要求请严格遵守在工作中做到爱岗敬业建立和谐的人际关系严于律已换位思考多为业主想想多为公司想想多为同事想想ppnbspnbspnbspnbspnbspnbspnbspnbsp最后祝您在工作岗位上做出突出贡献与万达物业共同进步ppnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbsp总经理pp第二章nbspnbsp公司概况pp万达集团是东北首批股份 制度 关于办公室下班关闭电源制度矿山事故隐患举报和奖励制度制度下载人事管理制度doc盘点制度下载 点企业之一经过十多年发展万达集团已成为房地产为主业工业商贸药业酒业等多种产业并举的大型股份制企业集团作为中国房地产业的全国性知名品牌万达集团先后在大连长春成都贵阳昆明北京南京济南吉林等城市进行地产项目的大规模开发年开发面积在200万平方米以上其开发量销售额均处在人国房地产行业前矛ppnbspnbspnbspnbspnbspnbsp成都大连万达物业管理有限公司秉承万达物业的企业精神和管理理念并与成都实际相结合对河滨印象项目实施物业管理ppnbspnbspnbspnbspnbspnbsp公司拥有一批有着丰富物业管理经验的高中级管理人员和技术骨干业务熟悉训练有素的员工队伍以爱岗敬业的精神为主提供周到完善的服务随着时候的进步经济的发展和人们对于居住质量要求的提高万达物业人的面前将展现一个更加广阔的天地pp第三章nbspnbsp公司 企业文化 企业文化与人力资源环保科技有限公司介绍企业调查企业文化企业文化体系构建框架高职企业文化管理 pp万达物业的企业价值观是在万达物业追求卓越的历程中形成的它已成为万达物业员工的共同意志与向心力ppnbspnbspnbspnbspnbspnbspnbsp一万达标识的释义ppnbspnbspnbspnbspnbspnbspnbsp1分别以字母W和D的写意变化代表海浪和船帆意喻万事通达一帆风顺ppnbspnbspnbspnbspnbspnbsp2标识色彩为万达蓝 标准 excel标准偏差excel标准偏差函数exl标准差函数国标检验抽样标准表免费下载红头文件格式标准下载 色C100nbspM50nbspnbspK50pp直观体现企业诞生于大海之畔意喻万达人海洋一样的胸襟与气魄ppnbspnbspnbspnbspnbspnbsp3标识动静结合方圆对比整体统一ppnbspnbspnbspnbspnbspnbsp4背景万达集团标识于1992年8月正式改制为大连万达集团股份有限公司后申请注册批准ppnbspnbspnbspnbspnbspnbspnbsp二万达物业企业精神ppnbspnbspnbspnbspnbspnbsp求新求实求佳ppnbspnbspnbspnbspnbspnbsp三万达物业服务宗旨ppnbspnbspnbspnbspnbspnbsp竭尽全能为业主ppnbspnbspnbspnbspnbspnbsp四万达物业管理理念ppnbspnbspnbspnbspnbspnbsp高新特ppnbspnbspnbspnbspnbspnbsp五万达物业工作标准ppnbspnbspnbspnbspnbspnbsp严细精ppnbspnbspnbspnbspnbspnbsp六万达物业精神追求ppnbspnbspnbspnbspnbspnbsp现代生活万达物业真诚伴您每一天ppnbspnbspnbspnbspnbspnbsp七万达物业三个定位ppnbspnbspnbspnbspnbspnbsp学习型企业－通过理论研讨经验交流现场示范自我教育写读收笔记及请进来走出去等 培训 焊锡培训资料ppt免费下载焊接培训教程 ppt 下载特设培训下载班长管理培训下载培训时间表下载 方式倡导全体员工学习的风气使企业在学习中不断成长永远保持旺盛的生命力ppnbspnbspnbspnbspnbspnbspnbsp知识型管理－运用先进的科学技术手段管理企业提高管理的档次ppnbspnbspnbspnbspnbspnbspnbsp文化型服务－充分研究服务对象的心理文化个性的需求以人为本提高服务品位及文化含量ppnbspnbspnbspnbspnbspnbspnbsp八万达物业倡导的四个服务ppnbspnbspnbspnbspnbspnbspnbsp亲情服务－视业主为亲人物业管理不是无所不能但一定要竭尽全能ppnbspnbspnbspnbspnbspnbspnbsp到位服务－想于业主未想之先做于业主想做之前ppnbspnbspnbspnbspnbspnbspnbspnbsp心理服务－因人而异满足或提供不同需求常规服务做到不常规ppnbspnbspnbspnbspnbspnbspnbsp细微服务－物业管理无小事要善待业主每个不经意的需求ppnbspnbspnbspnbspnbspnbspnbsp九万达物业对干部的三个定位ppnbspnbspnbspnbspnbspnbspnbsp公仆型－具有强烈的事业心和高度的责任感先做人后做事乐于奉献ppnbspnbspnbspnbspnbspnbspnbsp学习型－善于学习不断创新具有丰富的文化内涵ppnbspnbspnbspnbspnbspnbspnbsp专家型－具备自己工作及相关领域的专业技能和相关知识成为行家里手ppnbspnbspnbspnbspnbspnbspnbsp十日常工作中万达物业要求员工严格做到文明服务万达物业的一二三四就高度地体现了这种工作作风ppnbspnbspnbspnbspnbspnbsp一－一副鞋套ppnbspnbspnbspnbspnbspnbsp二－两块布垫布抹布ppnbspnbspnbspnbspnbspnbsp三－三个不准不准敲门声过高不准喝业主一口水不准乱收费brnbspnbspnbspnbspnbspnbsp四句文明用语－您好我是万达物业我来为您提供服务维检修给您带来的不便请您提出宝贵 意见 文理分科指导河道管理范围浙江建筑工程概算定额教材专家评审意见党员教师互相批评意见 已经维检修完毕请您提出宝贵意见再见如果有什么需要请随时联系ppnbspnbspnbspnbspnbspnbspnbspnbsp十一万达物业座右铭ppnbspnbspnbspnbspnbspnbspnbspnbsp36524－一年365天一天24小时万达物业人无怨无悔地为业主服务ppnbsppp第四章nbspnbsp员工行为规范pp一总则ppnbspnbspnbspnbspnbspnbsp1热爱祖国热爱生活热爱万达物业ppnbspnbspnbspnbspnbspnbsp2关心企业热爱本职工作讲究社会公德和职业道德做到文明服务ppnbspnbspnbspnbspnbspnbsp3努力学习科学文化知识不断提高业务水平和自身素质ppnbspnbspnbspnbspnbspnbsp4遵守公司和各项规章制度维护公司声誉ppnbspnbspnbspnbsp二行为要则ppnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbsp1仪表整洁端庄稳重大方ppnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbsp2环境清洁整齐使客户和自己都愉快轻松ppnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbsp3待人热情服务待人真诚温文有礼和颜悦色不卑不亢文明礼貌ppnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbsp4守时守时守约为人处事之基本务求一诺千金严格自律ppnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbsp5效率以最简捷的动作最快的速度办理每件业务ppnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbsp6质量凡经我手无论作品或服务都以精湛细致考究而使人信服ppnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbsp7专精钻研技术和业务精益求精ppnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbsp8勤勉勤勤恳恳兢兢业业以滴水石穿一般的工作去处世为人ppnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbsp9责任对各项工作要有责任心要有对客人对公司高度负责的精神ppnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspnbsp10自律永远不对外人批评公司永远不对他人口语经理主管即便离开公司也自奉严格自尊自重其人格ppnbspnbspnbspnbspnbspnbspnbsp11安全时时处处想着公司事业的安全小到纸屑烟头大到业务服务项目可能出差错的地方都要想到认真细致地做好工作ppnbspnbspnbspnbspnbspnbspnbsp三仪态仪表ppnbspnbspnbspnbspnbspnbspnbspnbspnbsp1个人着装ppnbspnbspnbspnbspnbspnbspnbspnbspnbsp1应着公司统一工装自觉保持制服干净整齐笔挺ppnbspnbspnbspnbspnbspnbspnbspnbspnbspnbspampp